Responsible Gaming
at an999
At an999, entertainment comes first — and that means keeping it safe. We provide every registered player across Bangladesh with practical tools to stay in control of their gaming activity, including deposit limits, time-out options, and self-exclusion. Our commitment is to make sure that playing on an999 remains enjoyable, not harmful.
Our Commitment to Responsible Gaming
an999 operates on the belief that a safe player is a happy player. We have built responsible gaming not as an afterthought, but as a core feature of the an999 platform. Every account on an999 comes with access to a full suite of player protection tools, and our support team is trained to assist any player who shows signs of problematic gambling behaviour.
Responsible gaming at an999 is an active, ongoing programme. It covers age verification at the point of registration, real-time account controls that players can activate themselves, and a dedicated monitoring system that flags unusual activity for review by our trained compliance team. We work to ensure that the an999 experience remains a leisure activity — bounded, controlled, and always within the limits that you set for yourself.
We also recognise that gambling problems can develop gradually. A player who registers on an999 with complete control can, over time, develop patterns that become harmful. This is why an999 provides not just reactive tools (such as self-exclusion, which you can request at any time), but also proactive resources — including this page, our self-assessment questionnaire, and our responsible gaming email address — to help players stay informed and make sound decisions about their own habits before a problem escalates.
Strict 21+ Age Policy
an999 is an adults-only platform. Access is restricted to individuals who are 21 years of age or older. This is not a guideline — it is a firm requirement enforced at every stage of the registration and verification process. Players must declare their age at registration and are subject to identity verification (KYC) to confirm that the age declaration is accurate.
an999 takes underage gambling with the utmost seriousness. Any account found to have been registered by or on behalf of a person under the age of 21 will be immediately suspended. All funds held in such an account will be withheld pending investigation, and the account will be permanently closed. If you are aware of a person under 21 attempting to access an999, please report this immediately to [email protected].
- Minimum Age: 21 years old — no exceptions under any circumstances.
- KYC Verification: Identity documents including national ID (NID) or passport are required to verify age before withdrawals are processed.
- Parental Responsibility: If you share a device with minors, please ensure your an999 account is protected by a strong, unique password that is not accessible to children.
- Filtering Software: Parents and guardians are encouraged to use internet filtering tools to restrict minors' access to gambling websites on shared devices.
Player Protection Tools
an999 provides a comprehensive set of self-management tools that every registered player can access and configure at any time through their account settings or by contacting the an999 support team. These tools are designed to give you full control over your gaming activity so that it always remains within the boundaries you are comfortable with.
All limit requests are processed within 24 hours. Increases to existing limits are subject to a mandatory 7-day cooling-off period before they take effect, giving you time to reconsider. Reductions to limits take effect immediately, with no delay.
Responsible Gaming Tools at an999
Every tool below is available to all registered an999 players. You are in control — activate any of these features at any time from your account settings or by contacting support.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. This is one of the most effective ways to keep your spending within a pre-planned budget.
Takes Effect ImmediatelySession Time Limits
Define the maximum amount of time you wish to spend on the an999 platform in a single session. When your session limit is reached, you will receive a notification and the platform will prompt you to log out. You can set limits ranging from 30 minutes to 8 hours per session.
Configurable AnytimeLoss Limits
Set a ceiling on how much you are willing to lose over a defined period — daily, weekly, or monthly. Once the loss threshold is reached, your account will be temporarily restricted from further wagering until the limit period resets. This protects you from chasing losses.
Takes Effect ImmediatelyTime-Out Feature
If you feel you need a short break from gambling, the an999 time-out tool lets you pause your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The tool is available instantly with no waiting period.
24 Hours to 6 WeeksSelf-Exclusion
If you believe your gambling has become a serious problem, self-exclusion allows you to close your an999 account for a minimum period of 6 months, up to a permanent closure. During self-exclusion, all account access is blocked and marketing communications are suspended. Contact [email protected] to activate self-exclusion immediately.
6 Months — PermanentReality Check Reminders
an999 can send periodic in-session reminders showing how long you have been playing and how much you have spent or won during your current session. These reality check notifications help you stay aware of your activity and make informed decisions about whether to continue playing.
30-Minute IntervalsRecognising Problem Gambling
Problem gambling can affect anyone, regardless of background, income level, or how long they have been playing. The key to managing it is early recognition. The signs below are not a definitive diagnosis, but they are common indicators that a person's relationship with gambling may have moved beyond healthy entertainment and into territory that warrants attention.
If you recognise several of these signs in your own behaviour — or in someone close to you — we strongly encourage you to use one of the an999 player protection tools described above, or to contact our support team. There is no shame in seeking help early.
Chasing Losses
Continuing to bet after a loss with the intention of winning back what was lost, often increasing bet sizes in the process. This is one of the most common and dangerous patterns in problem gambling.
Gambling Beyond Your Means
Spending money on gambling that was allocated for essential needs such as rent, groceries, bills, or family expenses in Dhaka, Chittagong, or wherever you are based.
Inability to Stop
Feeling unable to stop gambling even when you want to, or repeatedly failing to stick to time or spending limits you set for yourself.
Concealing Gambling Activity
Hiding the extent of your gambling from family members, friends, or colleagues. Feeling the need to be secretive about deposits, losses, or the amount of time you spend on an999.
Neglecting Responsibilities
Allowing gambling to interfere with work, studies, family commitments, or social relationships. Finding that significant amounts of time are being consumed by gambling or thinking about gambling.
Borrowing to Fund Gambling
Taking out loans, borrowing money from friends or family, or using credit facilities specifically to fund gambling activity. This is a serious warning sign that requires immediate action.
Quick Self-Assessment
Have you ever spent more money on gambling than you originally planned to in a single session?
Have you ever gambled to try to win back money you had previously lost?
Have you ever borrowed money or sold personal items to finance gambling?
Has gambling caused any conflict with family members, friends, or your employer?
Have you ever felt anxious, irritable, or depressed when you are not gambling?
Do you find yourself thinking about gambling frequently when you are not playing?
If you answered yes to two or more of the above questions, we strongly recommend activating a time-out or self-exclusion on your an999 account and speaking with a trusted person or support organisation. You can contact the an999 responsible gaming team at [email protected] at any time for confidential guidance.
Getting Help — You Are Not Alone
Reaching out for help is a sign of strength, not weakness. If gambling is causing problems in your life or the lives of people close to you, the an999 responsible gaming team is here to listen and assist. All communications with our team are treated in strict confidence. We will never judge you for reaching out.
To activate any of the player protection tools described on this page — including immediate self-exclusion — or to speak to a member of our team about a gambling concern, contact us using the details below. Our team is available every day, around the clock, on Bangladesh Standard Time (UTC+6).
- Immediate Account Action: To activate self-exclusion, a time-out, or a deposit limit right now, email [email protected] with the subject line "Responsible Gaming Request".
- Confidential Guidance: To speak with a trained member of the an999 responsible gaming team, email [email protected]. We will respond within a maximum of 12 hours.
- Account Closure: If you wish to permanently close your an999 account, email [email protected] with "Account Closure Request" as the subject line. Closure is permanent and irreversible.
Responsible Gaming Contact
General Support: [email protected]
Privacy & Data: [email protected]
Available 24/7 — Bangladesh Standard Time (UTC+6)
When contacting us about a responsible gaming matter, please include your registered username and a brief description of the tool or assistance you need. We aim to respond to all responsible gaming requests within 12 hours and to activate any account restriction tools within 24 hours of a confirmed request.
Adults Only — 21 Years and Above
an999 is strictly an adult entertainment platform. All players must be 21 years of age or older to register, deposit, and play. Age verification is mandatory for all accounts. If you are under 21, you are not permitted to use this platform under any circumstances. We ask all adults to help protect minors by keeping login credentials secure and using parental control software on shared devices.
The an999 Responsible Gaming Difference
These are the principles that guide how an999 approaches player safety — not as a compliance checkbox, but as a genuine commitment to the wellbeing of every player in Bangladesh.
Player-Led Controls
Every limit and restriction tool on an999 is player-activated. You decide your own boundaries. an999 enforces them. Reductions take effect immediately; increases carry a mandatory 7-day review period to protect you from impulsive decisions.
Proactive Monitoring
an999's platform monitors account activity patterns to identify signs of potential problem gambling. If our system flags unusual behaviour, a member of our responsible gaming team will reach out proactively — not to restrict your account without cause, but to check in and offer support.
No-Judgment Support
Our support team is trained specifically to handle responsible gaming conversations with empathy and discretion. Whether you are activating a deposit limit or requesting permanent self-exclusion, you will be treated with respect and without pressure of any kind.
Marketing Opt-Out
Players who have activated self-exclusion or a time-out are immediately removed from all an999 marketing lists. You will not receive promotional emails, bonus offers, or re-engagement messages during any period in which your account is restricted.
Secure and Private
All responsible gaming communications and account restriction requests are handled under an999's strict privacy policy. Your reasons for requesting a limit or exclusion are never shared with third parties or used for commercial purposes.
24/7 Availability
The an999 responsible gaming team is available around the clock, every day of the year, on Bangladesh Standard Time. No matter when you need help — Eid, Victory Day, 3am on a weeknight — our team is reachable and ready to act.
Enjoy an999 — Within Your Limits
When gambling stays fun and within your means, an999 has a full range of cricket betting markets, live casino tables, slots, and virtual games waiting for you. If you have questions about your account, responsible gaming tools, or anything else, our FAQ page is a good starting point. 21+ only. Play responsibly.