an999 Terms & Conditions

1 Acceptance of Terms

By accessing, browsing, registering on, or using any part of the an999 platform — whether via desktop browser, mobile browser, or any other means — you are entering into a legally binding agreement with an999. This agreement takes effect from the moment you first access the platform and remains in force for as long as your account exists or you continue using the platform.

These Terms and Conditions ("Terms") govern your relationship with an999, including your use of all betting markets, live casino games, slots, virtual casino games, and the Mine game category. They are supplemented by additional policies including the an999 Privacy Policy, the Responsible Gaming Policy, and any specific game or bonus rules that may be published on the platform from time to time. In the event of any conflict between these Terms and a supplemental policy, these Terms shall prevail unless the supplemental policy expressly states otherwise.

an999 reserves the right to update, modify, or replace these Terms at any time. Continued use of the platform following the publication of revised Terms constitutes acceptance of those changes. It is your responsibility to review these Terms periodically. The effective date at the top of this page reflects the date of the most recent revision.

2 Eligibility and Age Verification

Access to an999 and use of any of its services is strictly restricted to individuals who meet all of the following eligibility requirements:

• Age: You must be 21 years of age or older. an999 does not permit any person under the age of 21 to register, deposit funds, place bets, or access any real-money game or betting market on the platform. By registering, you confirm that you are at least 21 years old.
• Legal Capacity: You must have the legal capacity to enter into a binding contract under the laws applicable to you.
• Single Account: You must not already hold an active an999 account. Each individual is permitted to hold one registered account only. Duplicate accounts will be suspended and any associated balance may be forfeited.
• Own Identity: You must register using your own true identity. You may not register on behalf of another person, use a fictitious identity, or provide false registration information.
• Not Self-Excluded: You must not be subject to an active self-exclusion agreement or account restriction placed on your an999 account.

an999 reserves the right to request identity verification documents at any time. Acceptable documents include a national identity card (NID), passport, or driving licence. Failure to provide satisfactory verification documents within the requested timeframe may result in account suspension and withholding of pending withdrawals until verification is complete.

3 Account Registration

To access real-money betting and casino services on an999, you must create a registered account. During registration, you are required to provide accurate, current, and complete information. an999 relies on the information you provide to verify your identity, process transactions, and communicate with you about your account.

3.1 Account Credentials

You are solely responsible for maintaining the confidentiality of your an999 username and password. You must not share your login credentials with any other person, allow any other person to access your account, or use another person's account. an999 will not be held liable for any losses arising from unauthorised account access resulting from your failure to keep your credentials secure.

3.2 Account Security

If you suspect that your account has been accessed without your authorisation, you must notify an999 immediately at [email protected]. an999 may temporarily suspend your account pending investigation. You must cooperate fully with any security review and must not attempt to access the account during any suspension period.

3.3 Account Closure

You may request the closure of your an999 account at any time by contacting [email protected]. Upon closure, any remaining balance in your account will be returned to you via your nominated payment method, subject to identity verification and provided no active withdrawal restrictions apply. an999 may retain certain account data following closure in accordance with the Privacy Policy.

4 Deposits and Withdrawals

All transactions on an999 are conducted in Bangladeshi Taka (BDT). an999 supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific payment methods may vary and is subject to change without prior notice.

4.1 Deposits

Deposits are credited to your an999 account balance once confirmed by the relevant payment provider. an999 does not accept deposits from third-party accounts. The payment method used for deposits must be registered in your own name and must match the identity details on your an999 account. Minimum and maximum deposit limits apply and are displayed at the point of transaction.

4.2 Withdrawals

Withdrawal requests are processed subject to the following conditions:

• Identity Verification: Your account must have passed identity verification before any withdrawal is approved.
• Wagering Requirements: Any applicable bonus wagering requirements must be satisfied in full before the associated funds may be withdrawn.
• Matching Payment Method: Withdrawals will be returned to the same payment method used for the corresponding deposit wherever possible.
• Processing Time: an999 aims to process withdrawal requests promptly. Processing times may vary depending on the payment provider and the volume of requests at the time.
• Minimum Withdrawal: A minimum withdrawal amount applies and is displayed at the point of request.

an999 reserves the right to conduct additional verification checks before approving any withdrawal. Withdrawal requests may be declined if verification requirements are not met or if there is a reasonable suspicion of fraudulent activity associated with the account.

4.3 Refused Transactions

an999 reserves the right to refuse or reverse any deposit or withdrawal transaction where there are grounds to suspect fraud, money laundering, violation of these Terms, or any other improper conduct. In such cases, an999 will notify the account holder and provide guidance on the next steps where legally permitted to do so.

5 Bonuses and Promotions

an999 may offer bonuses, free bets, cashback offers, reload promotions, and other promotional incentives to eligible players from time to time. All bonuses are subject to specific terms that will be published alongside the relevant offer. The following general conditions apply to all an999 promotions unless the specific promotion terms state otherwise:

• Eligibility: Bonuses are available only to eligible registered account holders. an999 reserves the right to determine eligibility at its sole discretion.
• One Bonus Per Household: Unless otherwise stated, promotional offers are limited to one per person, household, IP address, device, and payment method.
• Wagering Requirements: Bonus funds are subject to wagering requirements that must be completed before a withdrawal can be made. The specific wagering multiplier and qualifying games will be stated in the promotion terms.
• Bonus Expiry: Bonus funds and free spins that are not used within the stated validity period will be forfeited automatically.
• Abuse Prevention: an999 takes a zero-tolerance approach to bonus abuse. Any account found to be systematically exploiting promotional terms, using multiple accounts to claim multiple bonuses, or engaging in coordinated betting strategies to clear bonuses with minimal risk may have its bonus funds confiscated and account suspended.
• Modification and Withdrawal: an999 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that any bonus already credited to an active account and subject to ongoing wagering will not be affected retrospectively.

6 Game Rules and Fair Play

All games available on an999 — including slots, live casino tables, virtual casino games, and the Mine category — are provided by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates according to its own published rules and paytable, which are accessible within the game interface.

6.1 Random Number Generation

All RNG-based games on an999 use certified Random Number Generator technology. Game outcomes are determined independently of any previous result and cannot be influenced by the player, an999, or any third party. Return-to-player (RTP) percentages are set by the game provider and are not modified by an999.

6.2 Sports Betting and Cricket Markets

Sports betting markets — including cricket betting covering BPL, IPL, T20 World Cup, and ICC tournaments — are subject to the specific settlement rules displayed alongside each market. an999 reserves the right to void, suspend, or re-settle markets in the event of data errors, match abandonment, or other exceptional circumstances. Decisions made by an999 regarding market settlement are final.

6.3 Malfunction

In the event of a technical malfunction affecting a game or betting market, an999 reserves the right to void affected rounds or bets and return the staked amount to the player. No claim for winnings arising from a malfunctioning game or market will be entertained. an999 will not be liable for any losses incurred as a result of a technical failure beyond its reasonable control.

7 Prohibited Conduct

The following conduct is strictly prohibited on the an999 platform. Engaging in any of the following may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities where required by law:

• Fraudulent Activity: Using stolen payment credentials, manipulated identity documents, or any form of financial fraud in connection with your an999 account.
• Multiple Accounts: Registering or operating more than one an999 account for any purpose, including circumventing account restrictions or claiming multiple bonuses.
• Collusion: Coordinating with other players to manipulate game outcomes, market odds, or tournament results on the platform.
• Automated Play: Using bots, scripts, artificial intelligence tools, or any automated mechanism to place bets, play games, or interact with the platform in a way that provides an unfair advantage.
• Exploitation of Errors: Deliberately exploiting technical errors, software bugs, pricing mistakes, or platform vulnerabilities for financial gain.
• Money Laundering: Using an999 to process, conceal, or legitimise funds derived from illegal activity. an999 complies with applicable anti-money laundering obligations and will report suspicious activity as required.
• Underage Gambling: Attempting to access or use an999 services if you are under 21 years of age, or facilitating access by any person under 21.

8 Responsible Gaming

an999 is committed to providing a safe entertainment environment. We offer a range of responsible gaming tools that all registered players may access at any time, including deposit limits, session time controls, and self-exclusion. We strongly encourage all players to use these tools to manage their activity within comfortable and sustainable boundaries.

If you believe that your gambling is causing you or others harm, please contact the an999 support team at [email protected] immediately. Our team can activate account restrictions on your behalf without delay. For detailed guidance on the tools available and how to use them, please review the Responsible Gaming page. an999 strictly enforces the 21+ age requirement and will act promptly on any evidence that an underage person has accessed the platform.

9 Intellectual Property

All content on the an999 platform — including but not limited to the an999 brand name and logo, website design, graphics, text, software, game interfaces, and any other materials — is the property of an999 or its licensed content providers and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial entertainment purposes only.

You must not reproduce, copy, distribute, publish, modify, create derivative works from, or commercially exploit any an999 content without prior written consent from an999. Unauthorised use of an999 intellectual property may result in legal action. All third-party game content displayed on the platform remains the intellectual property of the respective game studios and is used under licence.

10 Limitation of Liability

To the fullest extent permitted by applicable law, an999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform, including but not limited to loss of winnings, loss of data, loss of opportunity, or any other financial loss not directly caused by a proven error on the part of an999.

an999 does not warrant that the platform will be available continuously, error-free, or free from technical interruption. Scheduled and unscheduled maintenance, third-party system outages, or force majeure events may affect platform availability. an999 will make reasonable efforts to restore services promptly in such circumstances but accepts no liability for losses arising from platform unavailability.

Nothing in these Terms limits or excludes an999's liability for fraud, wilful misconduct, or any other liability that cannot be excluded by law.

11 Privacy and Data

an999 collects and processes personal data in accordance with its Privacy Policy. By registering and using the platform, you consent to the collection, use, and processing of your personal information as described in that policy. an999 uses your data to manage your account, process transactions, conduct identity verification, comply with legal obligations, and improve the platform experience.

an999 will never sell your personal data to third parties for marketing purposes. Data may be shared with regulated third parties — such as payment processors, game providers, and identity verification services — where necessary to deliver platform services. For the full details of how your data is handled, stored, and protected, please review the Privacy Policy.

12 Amendments and Termination

an999 reserves the right to amend these Terms at any time. Amended Terms will be published on this page with an updated effective date. Where a change is material, an999 will make reasonable efforts to notify registered account holders via the contact details on their account. Continued use of the platform after the publication of amended Terms constitutes acceptance of the revised Terms.

an999 may suspend or terminate any account at its discretion where there is evidence of a breach of these Terms, fraudulent activity, identity verification failure, or any other conduct that an999 reasonably considers to be harmful to the platform or its users. In cases of termination due to a breach, an999 reserves the right to withhold funds pending investigation.

If you wish to raise a complaint regarding any decision made by an999, please contact [email protected] with full details of your concern. an999 will acknowledge your complaint within two business days and work towards a resolution in good faith.